Shipping Policy

Shipping Policy — Mae Atelier

Each order is handled with care to ensure quality and accuracy. Please allow 1 to 3 business days for processing before dispatch. Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Time

Our standard delivery timeframe is 8 to 15 business days, depending on your location in Canada. We partner with trusted carriers to ensure your order reaches you safely and on time. Once your order has been dispatched, you will receive an email with your tracking information.

Shipping Fees

Mae Atelier is pleased to offer complimentary shipping on all orders with no minimum purchase required. Every package is delivered directly to your door at no extra cost.

How to Place an Order

Select your desired item and add it to your shopping cart. Proceed to checkout and carefully review your shipping details. Choose your preferred payment method — all transactions are processed through our secure SSL encrypted system. Once your order is complete, you will receive a confirmation email for your records.

Delays & Availability

Please note that delivery times may vary slightly during peak seasons or due to unforeseen global shipping delays. Our team is committed to ensuring your order arrives as swiftly as possible and will keep you informed every step of the way.

Shipping Insurance

At Mae Atelier, we want every order to arrive safely and in perfect condition. That is why we offer optional Shipping Insurance for extra peace of mind.

When you add Shipping Insurance to your order, you are fully protected against the following:

Lost packages — If your order gets lost in transit or never arrives, we will send you a free replacement right away.

Damaged packages — If your package arrives damaged or opened, we will replace the affected items at no additional cost.

How It Works

Add Shipping Insurance at checkout. If something goes wrong, contact our support team at info@maeatelier.com within 7 days of delivery or expected delivery. Provide a photo for damaged items or tracking information for lost items. We will approve your claim and ship a free replacement immediately.

What Is Not Covered

Incorrect or incomplete shipping addresses entered by the customer. Packages marked as delivered but taken by a third party. Delays caused by customs or the carrier.

Customer Care

For personalized assistance or any questions regarding your order, please contact our Customer Care team at info@maeatelier.com. We are always happy to help.